SHIPPING

1.1 Processing Time: We strive to process and ship all orders as quickly as possible. Orders are typically processed within 2-3 business days after receiving the payment and confirming the order details.

1.2 Shipping Methods: We offer only standard shipping option and the associated cost will be displayed during the checkout process.

1.3 Shipping Times: Shipping times may vary based on your location. Estimated delivery times will be provided at the time of checkout. Please note that delivery times are approximate and are not guaranteed.

1.4 Product Stock Availability: As our products are fulfilled by a third-party provider, the availability of stock may impact shipping times. While we make every effort to maintain accurate stock levels, there may be occasions when an item is temporarily out of stock or on backorder. In such cases, we will notify you promptly about any delays and provide alternative options, such as partial shipments or the option to wait for the product to become available.

1.5 Order Tracking: Once your order is shipped, we will provide you with a tracking number to monitor the status and location of your package. You can use the tracking number on our website or the carrier's website to track your shipment.

1.6 Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery of orders caused by incorrect or incomplete address information.

1.7 Shipping Delays: While we make every effort to deliver orders on time, we are not liable for delays caused by factors beyond our control, including product stock availability, customs processing, weather conditions, or carrier delays.

RETURNS

2.1 Returns Eligibility: We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return, subject to the following conditions:

  • The request for a return must be initiated within 30 days of receiving the product.

  • The item must be in its original condition, unused, and with all original tags and packaging intact.

  • Customized or personalized items may not be eligible for return unless there is a manufacturing defect or an error on our part.

2.2 Return Process:

  • To initiate a return, please contact our customer support team at [Contact Email] with your order details and reason for the return.

  • Our customer support team will provide you with instructions on how to return the item(s).

  • You will be responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.

  • We recommend using a trackable shipping method for returns to ensure the package is received by us.

2.3 Refunds:

  • Once we receive the returned item and inspect its condition, we will process the refund based on our Returns Policy.

  • Refunds will be issued in the same form of payment used for the original purchase unless otherwise agreed upon.

  • Shipping charges and handling fees are non-refundable unless the return is due to a manufacturing defect or an error on our part.

  1. Contact Us

If you have any questions or concerns regarding our Shipping and Returns Policy or any other aspects of our services, please feel free to contact us at [welcome@gotxarizma.com].

Thank you for shopping with Xarizma! We appreciate your business and strive to provide you with the best shopping experience.